Frequently Asked Questions

Get answers to common questions about The Relax & Recharge Renewal.

The package includes a beverage of your choice, a full soothing massage, a revitalizing facial, a detoxifying body wrap, and sauna access. Lunch is provided with at least 24 hours advance booking. Total treatment time is three hours and thirty minutes.

Please request lunch at least 24 hours before your appointment to ensure menu availability and accommodate dietary needs. When booking online or by phone, indicate any allergies or preferences so our culinary team can prepare a satisfying meal tailored to you.

Certain conditions like uncontrolled high blood pressure, open wounds, contagious skin disorders, or recent surgery may preclude some treatments. Please disclose medical history and medications during booking. Our therapists will review suitability and modify or omit components to ensure your safety and comfort.

Yes. We can tailor massage techniques, facial type, and wrap options to your preferences or skin needs. Early notes at booking help our team prepare. Some substitutions may incur additional fees—our concierge will confirm options and pricing before arrival.

The full spa day lasts approximately 3 hours and 30 minutes, including treatments, sauna time, and breaks. Arrival 15 minutes early is recommended for check-in and beverage selection. Extra time may be needed for lunch when requested with advance notice.

We request 24 hours’ notice to cancel or reschedule without penalty. Cancellations within 24 hours may incur a fee or partial charge. For group bookings or lunch requests, longer notice is appreciated. Contact reservations to discuss exceptions or emergencies.